What a Washout!

For the past three months I have been suffering the aggrivation of living without a washing machine, an experience I can assure you provided me with much frustration.
My flat came supplied with a 'working' washing machine which, after three uses, broke down and flooded the flat downstairs.
This complimentary Persil-non-bio-y shower to our neighbours was the start of much hassle that just proved to me what I had been warned by everyone- don't trust your letting agent!
A plumber confirmed that the machine was faulty, and had been for some time, despite the fact that there was an appliance test carried out in November prior to me moving in. Not only this, but our neighbours informed us that they had been flooded by their last tenant too.
Despite this mounting evidence that the machine was no good, the letting agent insisted on a second opinion, where the same conclusion was reached.
After this, we heard nothing from them for a week and decided we should get the ball moving as leaping on the train with a suitcase full of smelly washing, paying well over a tenner for the privelage of sitting in a grotty launderette run by a stained vested, foul mouthed local whose own caring standards of personal hygeine didn't fill me with much confidence, was hardly an ideal situation.
And cue the torrents of excuses.
'Our manager is on holiday'
'Louise is on the other line'
'She's off sick today'
'Oh, that's strange, we asked them to get in touch...'
BAH!
Eventually we decided that enough was enough and after threatening the termination of our lease, quoting the cause as the agency violating the terms (it cost an extra £50 a month to have appliances!), they have pulled their fingers out of their well used jacksies and tomorrow, FINALLY, we are being supplied with a brand spanker of a washing machine.

Let's hope I can recall how to operate one. It's been a long time!