Any one who has to deal with people in their job will know that it's very easy to be criticised and receive compalints, but a rarity to be praised when you do something right.
So it was a pleasant change this week when a customer I helped at the weekend went the extra mile to thank me for serving her.
The lady in question was partially sighted and made me aware of this when she first requested my help. She needed to get to a product which was on an upper floor of the shop so this involved some assistance up a staircase which I made as subtle as possible to spare any embarassment on her part.
Taking her across to the items she needed, I helped her through her shopping and she was full of praise and thanks, which was nice. But she went even further, first passing on her comments to the manager, then writing in a letter fo thanks, adding she was going to put an article about me on the Royal National Institute Of The Blind homepage, then she contacted head office and she is next planning on talking to the regional director of the store I work for.
It all seems a bit much as I was only doing my job but nevertheless it's nice to get praise for something I've done as opposed to complaints about something that hasn't gone to plan.
Brightened my day anyway :)
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2 comments:
A very rare occurence as we both know but you deserve it, I know the level of service you give....if she wants to put you on the RNIB homepage then let her, enjoy it, it's not often we get positive input! Yayyy for you :o)
Gemmak: Heh well, much as it was nice to be praised it would have helped if she didnt turn out to have a split personailty...see an upcoming post where I'll explain that! xx
Carpenter: I thought we agreed that was our little secret...?
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